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How to ensure Ryanair foots the bill for flight delays

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THERE is little doubt that Ryanair takes umbrage at EU261, a piece of European law that guarantees passengers compensation in the event of most flight delays and cancellations. Michael O’Leary, the low-cost carrier’s boss, insists that he complies with the “ridiculous” piece of legislation. But many say otherwise. Indeed, Mr O’Leary seems to revel in refusing to give out compensation; he once told a customer who dared to ask for one “you’re not getting a refund so fuck off”. Last year, when a pilot-rostering mishap grounded thousands of Ryanair flights, Britain’s Civil Aviation Authority (CAA) accused it of “persistently misleading” customers about their rights. Which?, a British consumer group, agreed that Ryanair fell “woefully short” of its obligations. Media reports exposing poor treat

Those Brexit clichés explained

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EVER since February 2016, when David Cameron, the British prime minister, called a referendum on the UK leaving the EU, the debate has been clouded by catchphrases, similes and confusing metaphors. If you haven’t followed the debate religiously, or you are unfamiliar with British idioms, these may be mysterious. So as the negotiations reach a critical stage, here is your cut-out-and-keep guide to some of the most notable.Project FearThis was how the Leave campaign dubbed the economic forecasts made by the Treasury and bodies like the OECD and IMF about the potential adverse impact of a Brexit vote. George Osborne, the chancellor, certainly went over the top with his threats of a “punishment Budget” after a Leave vote. So far, the UK has not fallen into recession, a fact that Brexiters cite